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FAQ

How can I change my address?

If your order is still being packed and not delivered, you can send us an email to update your new shipping address. If your order is pending dispatch or has already left our warehouse, we will need to wait for the parcel to be returned to sender before we can re-ship it to the correct address.
When will my order be shipped?

Orders are processed Sunday – Thursday (excluding public holidays) from 7am – 3.30pm. Orders placed before 2pm (Sunday–Thursday) are shipped out the same day! During big sale periods and holiday seasons, there may be a slight delay with the shipment of your order. Please allow no more that 2 extra business days during this time for your order to be dispatched.
How to track my order?

Once our team have shipped out your order you will receive a shipping confirmation email with your tracking number! Please note: it may take 24 hours for tracking scans to appear once your order has been shipped
How can i cancel my order?

Our packers are fast at processing orders! So we can only make changes to your order if it hasn't reached the packing stage. Please give our team a call ASAP to see if we can get this done for you!